M&M’s World New York

Times Square, New York

M&M’s World – New York

Advantage Cleaning’s high-end cleaning expertise is perfectly suited for M&M World store at the center of NYC, with extensive opening hours, always full of customers. Our professional cleaning team provides cleaning at the Time Square location 7 days a week during opening hours.

“We Take Pride In Your Appearance”

Cleaning M&M dispensers New York
High dusting at M&M's World New York
Cleaning Team at M&M's World New York

Visitor Rating

We measure quality by increase in visitor ratings.

25,000 sq.ft.

Maintaining a clean and pristine appearance of 25,000 sqft at all hours.

7 days a week

Cleaning 7 days a week during all opening hours 9:00am – 10:00pm.

Custom Plan

Cleaning team is guided by strict cleaning protocol to ensure quality.

Challenge

The team at MARS was not satisfied with the performance of the previous cleaning company. With this we had a lot of ground to cover to show them that our plan to elevate quality standards was effective. MARS wanted a crew that would be present around the clock meaning that solidifying a capable and trainable group of cleaning technicians was paramount.

Solution

MARS wanted an around the clock service. We made sure to invest plenty of time and resources for our new staff to successfully integrate into the store.

This meant: scheduling staff for proper certification on how to handle the in-house products; having everyone learn the MARS lingo when it comes to radio call-outs; bridging communications between MARS staff and our non-english speaking AC staff.

Result

Security is very tight at MARS and we are happy to see that we have developed great trust with our actions. Our staff has adjusted to all the specifications and that has led into a seamless integration of ACLLC into MARS. We have a solid grip into the needs of the business and the areas that need prioritization. This has allowed us to create checklists which details the processes to follow for old and new members of our team.

Statue of Liberty at M&M
Cleaning M&M Time Square New York

Want To Talk?

We are here to give you quick explanation on how our continuous-improvement-cleaning-system delivers consistent high quality cleaning and raving reviews from your customers.

Omar Miller - Advantage Cleaning LLC

Omar Miller